Privacy Policy

Who we are

This policy applies to Prince George Furnace Repair, a website for furnace and heating services requests in Prince George, British Columbia. The website is not a gas utility or emergency service. Independent service providers may respond to requests.

Information you submit

When you request an estimate or contact us, we collect the details you provide (such as name, phone number, postal code, service interest, and project notes) so we can respond and connect the request with a potential independent provider. A submission does not book work or guarantee provider availability.

Phone and email contact

If you call or email a listed contact, we may retain records of that communication as needed to provide service and follow up. Our public phone number may be a forwarding line handled through our telephony provider (Twilio).

How we use information

We use your information to respond to estimate requests, provide quotes and service, communicate about appointments, and improve how this website works. We do not sell your personal information.

Analytics

We may use basic analytics (for example Vercel Analytics) to understand aggregate traffic such as page views. We do not use this site to run advertising pixels unless we update this policy first.

Cookies

Essential cookies may be required for site functionality. Optional marketing cookies are not enabled on this site by default.

Data retention

Estimate and contact records are kept while they are useful for quoting, scheduling, and follow-up, and for a reasonable period afterward for business and legal records (typically up to 24 months for inactive leads, unless a longer period is required). You can ask us to delete or update your contact details using the contact options below.

Service providers

We use trusted providers to operate this site and handle inquiries on our behalf, including:

• Website hosting and analytics (Vercel)
• Estimate notification email delivery (Resend)
• Phone number and call forwarding (Twilio)

These providers process information only to deliver their services to us and under their own privacy terms.

Your choices

You can choose not to submit an estimate form, or contact the listed phone line instead. If you want us to correct or delete information you previously sent, email or call us and we will help where we reasonably can.

Contact

Privacy questions: call (778) 764-1440 ext. 202 or email estimates@princegeorgefurnacerepair.ca.